Ticket holders for a cancelled event will be offered either tickets for a rescheduled date (subject to availability) up to the face value of the original tickets or, if the ticket holder is unable to attend the rescheduled event, a refund of the ticket face value plus the per-ticket booking fee.
Written claims for refunds should be sent to the point of purchase, enclosing the unused tickets, no later than 28 days from the date of the cancelled event.